We sometimes hear from users of Series 60 handset users stating that they've filled up their memory, and the memory is so full that they can't get in to delete any files.

We've not had any experience of this, but the best thing to try is to restart the phone (by taking the battery out) when it 'hangs' and then starting the phone in 'safe mode'. This causes the phone to load as few apps as possible at startup. To do this, hold down the ABC key, and while holding it down, start up the phone. Hopefully you will then be able to transfer files from your C drive to your MMC to free up the memory.

As a very last resort, you can format the phone and start again - This will remove all data, and you'll have to restore your phone's information from a backup which you may have made on your MMC or via PC Suite.

If you still can't get into the phone, the final option appears to to be to take the phone to the nearest Nokia shop (or your retailer), who should be able to re-flash the phone to factory settings.

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